Posted on Thursday, February 1, 2018
|Date:||Thursday, Feb 22, 2018|
Abstract: Modern day healthcare work systems are highly distributed. For example, healthcare providers may be at separate locations, and tasks may be completed at separate times. The spatial and temporal distributions have created complexities with regards to team communication, interruption management and task planning. Health information technologies (IT) have been designed and implemented, but the complexities are rarely addressed. In this presentation, I will introduce a multi-level systems approach that connects human factors engineering with the design of health IT. Using this approach, we can cross the physical and temporal boundaries in the distributed healthcare work systems, select units of analysis at multiple levels, and develop design solutions for a joint optimization of social and technical sub-systems. I will present two examples to demonstrate how this approach is utilized. The first example focuses on the hospital nurses’ task management during technology mediated interruptions. The second example focuses on homecare nurses' electronic documentation strategies. In both examples the multi-level systems approach was used to generate technological, contextual and organizational design solutions. The potential of the multi-level systems approach in addressing other complexities in the distributed work systems will also be discussed.
Bio: Yushi Yang is a Postdoctoral Researcher in the College of Computing and Informatics at Drexel University, working directly with Dr. Ellen Bass and Dr. Paulina Sockolow. In 2016, he was a Postdoctoral Associate at the Center for Quality and Productivity Improvement at University of Wisconsin-Madison, working directly with Dr. Pascale Carayon. He received his PhD in Industrial Engineering at Clemson University in 2015 (Advisor: Dr. A. Joy Rivera). Yushi’s research interests focus on developing and utilizing sociotechnical systems approach to address complexities in the healthcare work systems. With an industrial design background, he is particularly interested in the design of health IT, computing interfaces and communication devices.